Use the Spruce app to send and receive HIPPA-compliant messages. All members receive a link to join. You can access Spruce from your web browser or download the app from the App Store or Google Play.

Please allow up to one business day for responses.

Meristem’s email (info@meristemfamilymedicine.com) is not HIPPA compliant and should not be used for personal medical information.

If you need to send health information, please use Spruce or MailHippo, our HIPAA-compliant email service.

Monday, Wednesday, and Thursday 9:00AM to 5:00PM

Tuesday and Friday 9:00AM to 5:30PM

Messages and voicemails sent after hours will be addressed the next business day.

If you believe you are experiencing a medical emergency, please call 911 or go to the nearest emergency department.

All appointments can be scheduled using the link provided to members. If you need to cancel your appointment or change the appointment type, please send a message via Spruce.

New Patient Visits, Nutrition Analysis, Extended Visits: 60 minutes

Follow-Ups, Sick Visits, Video Visits: 30 minutes

Please complete the questionnaire included in your appointment confirmation email. Prior to your first visit, you will receive an Authorization for Release of Information form.

To help streamline your care, you may download the Authorization for Release of Information form, print and complete it, and return it securely via Spruce or MailHippo, our HIPAA-compliant email service.n

All patients receive access to the Akute patient portal, where you can view visit notes, summaries, medications, allergies, and lab results.

You may log in at portal.akutehealth.com or download the Akute Health app from the App Store or Google Play.

Meristem Family Medicine partners with Quest Diagnostics. Phlebotomy is currently provided off-site. Find a Quest Lab Near You

Lab results are available in the Akute patient portal.

Labs sent to Quest may be processed through insurance or paid using Quest’s client pricing, which is often less expensive.

Point-of-Care Testing

Onsite testing, including strep, flu, COVID, pregnancy, and urine testing, is included in your membership when clinically appropriate.

We will contact you via Spruce with the results of imaging studies ordered by Dr. Sam. Please reach out if you have not heard from us within one week of your imaging study.

Meristem is closed for most major holidays. Planned closures will be communicated in advance via Spruce, including instructions for urgent needs. For unanticipated closures due to illness, weather, or emergencies, patients will be notified as soon as possible

Please allow up to 2 business days for routine medication refills. Refills requiring insurance prior authorization may take additional time.